Faustlabs User Experience Design & Strategy by James R. Dezendorf

Welcome to my portfolio website. I'm a UI/UX designer and UX strategist located in San Francisco. What is here represents a small portion of my overall work, a lot of material can't be published publicly but if you'd like to learn more please feel free to contact me directly.

Wells Fargo Wholesale

Component Design (2008-2016)

A variety of component and pattern designs for a custom accessible front-end application framework. Typical tasks involved design, review, prototyping and user feedback, accessibility review and close collaboration with technical visual design partners.

Administration Application (2013-2015)

Complete responsive redesign of an extremely large and complex administrative application. Administration allows customers to manage users, permissions, configure user groups, application privileges and more without bank service intervention. New version added user-requested features, optimized functionality for large and small customers and introduced non-linear workflow which allowed users to perform tasks in their preferred order and from multiple locations and contexts. Internally the application was designed to reduce internal tech and business dependencies and create a platform for partner applications to deploy integrated modules. Image thumbnails are not active, redacted samples available upon request.

Foreign Exchange (2008-2010)

Ground-up redesign of wholesale foreign exchange web application. Business focus was on delivering new functionality and reducing customer dependence on phone trading. Designed simultaneously with business requirements. Primary design challenges centered on information design to allow users to make informed decisions in a time-limited environment and designing a scalable platform for a wide range of customers.

Hotwire Travel Ticker (2007-2008)

Design of travel deals site. Primary goals were to allow flexible user traversal of content and capture of user preference. Design included heavy search engine optimization, email design and a working prototype for user testing.

Splunk (2006)

Features for version 3.0 of Splunk application included interaction design for interactive timeline, consolidation and cleanup of program features and search options and creation of a filtering mechanism.

ZoneLabs/Check Point

OS Firewall (2005)

Design for a new feature in ZoneAlarm. This was a new concept for a network tool to extend its protection to various OS behaviors. This necessarily led to an increase in the number of alerts users were going to encounter so it was important that the users' actions were easily reversible and unable to severely damage their environment.

ZoneAlarm Registration (2006)

Redesign of Zonealarm registration, renewal and licensing UI. Emphasis was given on larger target areas for action and improved information hierarchy.

EFI

Job Properties (2004)

EFI Job Properties redesign. This is the primary editing interface for print jobs in Firey Command Workstation. It needed to support an arbitrary set of up to 600 features to support all available connected imaging devices and to be an extensible framework for future features. As a production tool it was important to give operators ways to both work on multiple jobs and to error-check their settings.

EFI Driver (2004)

Interface for Windows Firey driver with reduced and more accessible feature set than job properties. Rather than the production printing market this was aimed more at "knowledge workers" who had less familiarity with the capabilities of modern printers and a smaller subset of those capabilities needed on a day-to-day basis.

Firey Remote Scan (2003)

Interface for cross-platform remote scanning and job-retrieval program. This was a unique challenge because the user could either be using this software at the scanner location itself or at their desks away from the scan location.

Return Path Application (2001)

Interface for email change-of-address service. Product redesign was needed to reflect changing strategy of Return Path and to introduce major new features. This project included unique branding and user issues due to the fact that they had to leave the site and click a link in an email to use it. Also, all points of user contact were through partner sites. No testing was done on this version but data from previous user feedback events was available.

Evite

Address Book (2000)

Previous version of the address book was visually interesting but had major usability issues. Consumer feedback from Customer Support and competitive analysis of other web address books were used to develop feature set.

Evite Create Process (2000)

A major redesign of the create process for the Evite service with goals of increasing ease-of-use for new and experienced users. Never launched but tested extremely well during usability research.

Evite/Cardstore Partnership (2000)

Technical documentation for a partnership between Evite and Cardstore.com. Used to illustrate user process and data interchange process.

AltaVista Search (1999-2000)

Various concepts for improved search experience and related discussion materials.