Faustlabs User Experience Design & Strategy

Skills Overview

20 years experience design and strategy for web, mobile, desktop and embedded systems

  • Proven user experience leadership through entire product design life-cycle
  • Experience building and extending UX standards, UI pattern libraries and frameworks
  • Specialist in large and complex systems and platforms
  • Strong, consistent voice for user experience in challenging business environments
  • Effective design communicator and presenter
  • Successful teammate and collaborator with design, business and technology partners
  • Extensive experience with user research, metrics and feedback gathering
  • Interest areas: information graphics, scalable interfaces, user research, visual design, accessible design

Employment History

UX Lead, Wealth Management CRM, US Bank - San Francisco, CA 2017-2019

UI/UX “team of one” designer, strategist, researcher for internal wealth management CRM systems
  • Designed user experience strategy and user interfaces for scalable customer relationship group functionality
  • Designed UIs for sales pipeline workflows with emphasis on platform consolidation and re-usability
  • Designed reusable UI patterns and microinteractions
  • Worked with product and technology partners to define and develop user stories
  • Managed user review of concepts, in-progress designs and acceptance testing
  • Collaborated with product owners and business owners to inform UX strategy and plan agile sprint schedule across simultaneous work-streams
  • Designed reusable Salesforce Lightning components

Senior Interaction Designer, Wells Fargo - San Francisco, CA 2008-2016

User experience lead for wholesale administrative web application
  • Designed UX strategy for product design, development, UX resource allocation and deployment with technical teams, internal service teams and product partners
  • Designed responsive, scalable administrative application to add features, improve customer time in system and reduce service calls with new work-flow to increase modularity, reduce external dependencies and integrate with legacy platforms and off-line processes
  • Acted as user advocate during requirements development, business validation, customer interviews, UCD exercises, technical review, persona development, vendor evaluation and executive review
  • Collaborated with internal BPM team and vendor to ensure consistency and compatibility
  • Supported 11 rounds of user feedback gathering using paper prototypes, basic prototypes and production code
User experience lead for wholesale foreign exchange web application
  • Designed FX application incorporating advanced trading features to support end users, co-banking partners and internal users
  • Designed custom UI component for currency selection that became enterprise standard component
  • Managed deliverable review and distribution with vendor technology team
  • Collaborated with business and technical partners to design UI alongside business requirements
UX designer for custom front-end responsive web and mobile framework
  • Designed global navigation for Wells Fargo wholesale portal to support responsive mobile strategy, reflect updated enterprise branding and reduce technical dependencies
  • Designed responsive file upload tool, type-ahead filtering tool and session/window management standards
  • Participated in overall framework review, governance, accessibility validation and research
Team mentoring, support and training
  • Designed conceptual “vision” materials to support overall UX strategy
  • Led presentation skills workshop, information graphics workshop
  • Acted as subject expert for foreign exchange, administration, information graphics and more
  • Helped develop internal standards documentation and deliverable formats
  • Designed proof of concept applications for mobile deposit and “10 foot” dashboard

Senior UI Designer, Hotwire - San Francisco, CA 2007-2008

Member of cross-functional design team supporting travel search and deals website
  • Designed UX strategy for travel deals site including competitive analysis, technical analysis and conceptual design
  • Designed interfaces for hotel search and travel deals features, built prototypes and supported live A/B testing for various features
  • Designed research artifacts and constructed usability test plans

Senior UI Designer, Splunk - San Francisco, CA 2006-2007

Solo designer for enterprise log analysis/metrics tool
  • Designed interfaces for Version 3 of Splunk software including interactive timeline and faceted search UI
  • Worked directly with UI development team in creating and refining prototypes for customer validation

Senior UI Designer, Check Point Technology Systems - San Francisco, CA 2004-2006

Lead product designer for ZoneAlarm family of windows security software
  • Designed interfaces for ZoneAlarm software features
  • Developed design strategy for new look and feel to update look and coincide with Windows Vista UI changes
  • Designed and performed market research and usability testing

User Interface Designer, Electronics for Imaging - Foster City, CA 2003-2004

Designer for print, color and document management applications for Windows, MacOS, embedded and web
  • Designed interface for desktop (Mac/Windows) remote scanning, driver and job properties applications
  • Designed interfaces for web and embedded administrative system
  • Contributed to overall product design strategy and direction-setting

Previous Experience 1996-2003

Return Path Inc., Evite.com, AltaVista, Zero.In, Pacific Digital Image

Education/Background

B.A. Psychology - University of California Santa Cruz 1998

Relevant course work

Consumer Behavior, Social Influence, Intergroup Relations, Organizational Psychology, Cognitive Processes, Sensory Perception, Research Methods, Statistics, Computer Art and Graphics, Advanced Computer Art Studio, Digital Arts Media, Book Arts

Recent Training

  • User Experience: Presentation Skills for Designers (led), WCAG Accessibility, Axure, User Centered Design, Lightning Design System, Designing Custom Lightning Components
  • Business: Effective Meeting Management, Situational Self-Management, Crucial Conversations
  • Financial: Treasury Management, Foreign Exchange, BSA/AML/OFAC, Dodd-Frank Compliance

Software

Photoshop , Illustrator, InDesign, Fireworks, Adobe Xd, Sketch, Visio, OnmiGraffle, Acrobat, Axure, Dreamweaver, Microsoft Word, Excel and PowerPoint, JIRA, Bugzilla, Confluence, Version One, Salesforce

Standards/Platforms

Salesforce Lightning (SLDS), CSS 3, HTML 5, WCAG 2, MacOS, iOS, Windows, Android

References available upon request